What sizes of painting do you offer?
Our general sizes are 30 x 40cm, 40 x 50cm, 50 x 60cm, 60 x 90cm, 90 x 120cm, 120 x 180cm.
However, customer can require any other size.
(12 x 16inch,16 x 20inch, 20 x 24inch, 24 x 36inch,36 x 48inch,48 x 72inch.)
How long does it take to get my purchase?
Usually, It will take 10-12days to paint your painting.4-5 days to deliver it.
Can I order oil paintings which are not showed in your online catalogues?
Yes, just email us the pictures or tell us the name of the painting, then we will do at your request.
How can I pay for my order?
You have the following choices:
- PayPal.
- Credit Card Payments.
- Money Transfer to our bank account (the procedure takes from 3 to 7days);
- Paying with your credit card is absolutely safe and secure.
Is it safe to purchase on your website?
Absolutely! Rest assure your credit card transaction is 100% safe and secure.We accept Visa, Mastercard, American Express, and PayPal. We also accept Western Union, t/t and so on.
How much are my shipping charges?
Free Shipping Worldwide via UPS and FedEx.EMS AAE There is no additional charges to your order for shipping. We cover shipping charges as well as packaging and handling fees. All orders must have physical address and contact phone number for delivery. We do not ship to P.O. Box or APO addresses.
What delivery methods do you use?
We employ services of such transportation companies, as UPS AAE DHL, FedEx, TNT, UPS,EMS the indubitable leaders in transportation market with immaculate reputation.
What if my purchase arrives in damaged state?
The chance that your purchase will arrive damaged is very low, as we usespecial packing materials for safe and careful transportation to ensure securedelivery and prevent possible damages. In case when your purchase does arrive damaged through our fault, we shall exchange your purchase or shall refund itscost. All artworks are send insured, and a transportation company will repair damages, if they occur. Please, contact us to get the details.
What is your Return Policy?
Dalina Art Studio has a 45- Day Money Back Guarantee. If you are not completely satisfied with your art you arewelcome to return it for a full refund of the purchase price (refund does notinclude shipping, if applicable).
Why do you sell the paintings unframed?
We let the customer choose the frame to match their decoration. Most of the time, the painting can be framed at local frame shop for a lower price than buying paintings that are framed. The flexibility is yours.
Can you create an artwork on commission portrait or painting?
Of course, we can. Professional artists can create any portrait, copy or anyother artwork, including sculptures at your request.
Can I get a discount, if I order several articles?
In most cases, we offer a discount, provided that you are already our regularcustomer or purchase more than 3 articles.
Can I cancel my order?
You can cancel your order, but only before we have sent your purchase. If youwant to cancel your order, but a painting has been already sent, you may returnit within 5 days, paying transportation and operational expenses.
Will their be any import duty or taxes on my painting?
In most countries, hand-painted oil on canvas are dutyfree. Please contact the Customs Service in your country directly as policiesmay vary.
I want to purchase a painting, but later. Can you reserve it for me?
Of course, we can reserve this painting for you, just contact us.
Do you sell artworks wholesale?
Yes, we do. We sell artworks wholesale. just contact us.
How is a portrait packed for delivery?
Every artwork is packed manually in ultra strong materials, and then, rolled in a special tube, carefully transported to its destination.
